Before an order can be processed and shipped, we must confirm that your credit or debit card is valid. The only way for us to complete that confirmation is to process your credit card payment at the time of your purchase through our automated system.

We accept the following credit cards and payment methods:

Visa

Master Card

Wire Transfers - We will accept wire transfers and/or ACH payments from US based businesses. Please contact us for information. Please note orders will not be shipped until the wire transfer has been accepted by our bank and posted to the account.

Company Check – We will accept payment by Company Check, however, your order will be held until the check clears the bank. Please contact us if you wish to pay by Company Check.

During the period of time we are required to wait for your funds to clear or your wire payment to post, we cannot place inventory quantities “on hold.” If, after we receive your funds the items and quantities are no longer available, we will suggest alternative products or return your funds after debiting the wire related or bank charges.

We do not knowingly sell any products that are used or have been refurbished. Items we sell on our website are new and in the original packaging.

Some products may not be available for sale and/or delivery in certain areas, due to various codes, state laws, city ordinances and regulations. We will contact you after receiving notification if your order cannot be fulfilled for this reason.

We are not contractors or manufacturers, therefore we are not qualified to make recommendations on products or product usage.

Pricing

Our Clearance Sale prices are determined by our business agreements with our suppliers, and follow guidelines based on indexes they have provided for a maximum recovery of their invested costs on their inventory. If the supplier lowers his recovery targeted amount, or provides a special discount or incentive that allows us to lower our selling price, then we will reduce the price on our site. If the supplier increases his recovery targeted amount, then our listed pricing will increase on the website.

The items offered on our site are “Overstock/Clearance” inventory, and are being sold at deep discounts to clear them from our shelves. The item count indicates the quantity available. Once that quantity is sold, we have no additional items in stock for that listing, and no expectation additional quantities will arrive in the future.

These items are not subject to our Return Policy and all sales are Final.

Quantity Discounts

We may be able to quote a quantity discount on some items. If you are considering a large quantity purchase, please email or call us with the product information and we will determine if better pricing is possible. Please include the UPC number, quantity, description, brand item number, etc., including the destination address, when you contact us.

Samples

Samples are not available on any items.

Pictures

Pictures are not provided on our website for the listed items because our Clearance Sale pricing levels do not support the time and effort required to complete this task, and because our business model with our suppliers is not based on offering all of the same information as websites and sellers that use MSRP or other retail pricing. Please consider the items as “NEW” in original packaging, unless the listing states otherwise. If you have any questions regarding an item or product, we suggest you contact us prior to ordering.

Warranty

All items and products listed on our website may still have specific warranties that may vary from state to state and manufacturer. If you believe you have a warranty claim please contact the manufacturer.

In addition to any manufacturer’s warranty that is still valid, we offer Square Trade Warranty on many items. Please look for the Square Trade Logo to determine if that warranty is supplied or provided on the listed item.

We reserve the right to decline a sales, purchase or shipment of any item due to incorrect pricing, and/or any other incorrect information on our website.

At times we may have “Overstock Clearance” items; even the products listed as “Overstock Clearance” are new inventory items in original packaging. These are new items that are “Overstock” or inventory “Clearance” that we no longer carry as part of our everyday stock items. They could be old stock or simply closeout items from the distributor.

The items offered on the “Overstock/Clearance” pages are sold at deep discounts, to clear them from our shelves. The item count indicates the quantity available. Once they are sold, they are gone.

These items are not subject to our Return Policy and all sales are Final.

We reserve the right to decline a sales, purchase or shipment of any item due to incorrect pricing, and/or any other incorrect information on our website.

We process orders with our automated system online via our Shopping Cart, and we also accept Purchase Orders via fax (Sales Fax Number 718-272-1973), US Mail, Email, etc. All orders not processed via our automated system Shopping Cart, must include all necessary information to process the order, such as quantity, UPC number, item number, product description, payment information, as well as all contact information including shipping address.

If you prefer to not include your credit card information within your faxed or mailed order, please supply your contact information in those documents, and we will contact you when we receive your order to obtain payment information.

Please note internet orders are processed automatically via the Shopping Cart on our website, while telephone and fax orders are processed manually when received. All items are of limited quantities, and we cannot guarantee you will receive your order shipment if online orders have been processed diminishing or selling out an item or quantity.

We will accept orders from individuals, businesses and institutional entities. We are able to ship orders to residential, business, commercial and institutional addresses, however large items that require a loading dock may require an alternative receiving location if you do not have a loading dock at your location. Please note we will not ship to PO Boxes.

Sales Tax is assessed on all orders shipped within the State of New York. Our automated entry system will charge tax at the proper rate based on your delivery Zip Code when you enter your order. If you are tax exempt requiring shipment within New York State, please contact us before entering your order so we can arrange for the necessary tax exempt documentation.

Credit Card Transactions

At this time we currently accept payment via credit cards and PayPal. Should you receive an error during checkout, depending on your credit card issuer, you may receive one of the following errors:

1. “Decline” – this could mean many things, depending upon your card issuer. Perhaps you have entered the incorrect expiration date; or you have exceeded your credit limit. It’s also possible suspicious activity has been detected on your account by your card issuer, which has not allowed our automated system to charge for your order amount to your card. If this occurs please print out your order so you may re-enter at a later time and contact your credit card issuer to request why the charge was declined.

2. “Address Mismatch” – this means that the billing address and/or shipping address you entered in our order system does not match the billing address in the credit card company’s records. You must contact the card issuer to modify and/or add this billing/shipping address to your records.

3. “Card Number is Not Valid” – this means the credit card number entered is not a valid number. You may have simply entered a digit incorrectly, missed a number or transposed two numbers. If you believe the credit card is valid please re-enter the information. If you attempt to use the card multiple times and the charge does not go through, please contact your card issuer. If they inform you the card is valid, please contact us because our automated credit card system may have locked you out of our system because of the repeated failed attempts to use the card.

We will utilize your email to inform you of updates on your order status. You may also receive emails from us advising you of your order status:

Order Cancellation

Because our order/payment processing system is fully automated, it is nearly impossible for us to cancel an order. The opportunity for cancellation exists within our system for only a few minutes after you conclude your purchase. Once the order has been updated to “Processed” or “Shipped”, it can no longer be modified, changed, updated, cancelled or returned.

If you need to cancel or change an order, please call our office as soon as possible at 718-272-2666, or send us an email with all information for us to consider the best option to assist you, and we will do what we can to modify, change, update or cancel your order.

If we are successful in cancelling your order, there will be a $ 25.00 fee to reverse the transaction and issue the credit to your credit card payment.

Please note that our items are non-returnable because of our deep discount pricing, and our business agreements and reporting requirements with the companies that use our system to assist them in reduction of their inventory items at below cost clearance pricing.

If you have any questions or problem with your order, please contact us as soon as possible. We are available by phone Monday through Friday, 8 AM to 5 PM EST (except holidays) and we will also respond to your emails.

When you contact us, please have your order number and all documentation ready to discuss with our representative. Please include that same information in any email you send requesting assistance.